Shipping & Return Policies
Fast, dependable shipping, discreet packaging, and clear return guidelines on every order.
At The Hippie House, LLC, we are committed to getting your glass art, functional accessories, and wellness products to you safely, quickly, and discreetly. Please review our complete shipping, delivery, and return guidelines below.
We ship orders using reliable commercial carriers (USPS and UPS). Shipping options and rates are calculated live at checkout based on package weight and destination:
- USPS Economy (FREE on orders $75+): 5–8 business days estimated transit.
- USPS Ground Advantage: 2–5 business days estimated transit.
- UPS Ground: 1–5 business days estimated transit.
Order Processing & Handling
Orders are processed and dispatched from our Tacoma, WA gallery Monday through Friday (excluding federal holidays).
Orders placed on weekends or non-business days will begin processing on the next business day.
You will receive an automated tracking notification email as soon as your shipping label is generated. Please allow up to 24 hours for carrier tracking updates to reflect in the portal.
Discreet Packaging
To protect your privacy and purchase security, all orders are shipped in plain, sturdy, unmarked boxes or padded mailers with a neutral return address. There are no logos or descriptions on the outside of the box indicating the contents.
Domestic Territory Only
We currently ship only to physical addresses within the contiguous (lower 48) United States. We do not offer international shipping at this time.
State & Local Compliance Restrictions
It is the customer's responsibility to know their local and state laws regarding specific botanical, accessory, or mycology items. The Hippie House reserves the right to cancel and refund orders destined for state, county, or municipal jurisdictions where specific product categories are legally restricted.
ALL SALES ARE FINAL
Due to health, safety, and hygiene regulations regarding smoking accessories, glassware, mycology products, and consumable wellness items, ALL SALES ARE FINAL.
We do not accept returns, exchanges, or offer refunds for buyer's remorse, accidental orders, or change of mind once an order has been processed or shipped.
Please review your order carefully before completing checkout.
The only exception to our "All Sales Final" policy is for items that arrive damaged, broken, or defective upon delivery.
Every piece of glass and merchandise is thoroughly inspected before leaving our Tacoma gallery and packaged using multi-layer protective padding. In the rare event that an item is damaged during transit:
- Inspect & Document Immediately: Take clear, high-resolution photographs of:
- The broken or damaged product.
- The inner protective packaging materials.
- The outer shipping box showing any exterior damage.
- The shipping label on the package.
- Report Within 48 Hours: You must contact our customer support team within 48 hours of carrier delivery confirmation at (253) 267-1708 or via email at info@hippiehouse.com.
- Keep All Items Unused: All damaged items, broken glass, and original packaging must remain completely unused and in the exact condition received so a carrier insurance claim can be processed.
If you experience any issues with shipping delays, missing packages, or order contents, please reach out to us directly before contacting your credit card issuer.
We are dedicated to resolving any concerns promptly and fairly.
3109 6th Avenue
Tacoma, WA 98406
Phone: (253) 267-1708
Email: info@hippiehouse.com